My Project Takes Too Long to Load

Longer loading times might be caused by a number of factors or a combination of factors:

The experience includes a large number of assets or the assets are not properly optimized.

To ensure optimal loading times on all types of devices and network conditions, we recommend keeping the size of all assets in your AR experience under 10-15 MB.

Please see File Size Recommendations for optimization tips.

The Internet connection speed of the device used to view AR is too slow.

We recommend using LTE, 5G or WiFi network for optimal content loading speed.

Please note that crowded areas might have overloaded cellular towers / WiFi transmitters causing slower connection speed.

The device doesn't meet the minimum hardware requirements.

We recommend using devices with a least 3GB of RAM and at least 4 CPU cores for optimal performance, which translates to iPhone 7 or newer and a very large selection of Android devices. Please see 📲 Supported Devices and Browsers to learn more.

One of the assets on the scene has compatibility issues and causes infinite loading.

An incompatible asset (a 3D model in most cases) might prevent the whole experience from loading.

To find out which asset is causing the loading loop you can open the link of your experience in Chrome on Windows or MacOS, right click anywhere on the web page and select Inspect.

Switch to the Console tab and refresh the webpage. Check if there are any errors while the experience is loading.

If you don't have the technical skills to use the console, you can simply remove the assets from the scene one by one to figure out which one is causing the issues.

If you tested multiple iterations of your experience on the same device during its development, please try clearing your browser cache or using an incognito tab to view AR.