A Video Only Works on Some Devices

High resolution videos might not be supported by all devices and browsers.

We recommend using 720p or lower resolution videos to ensure optimal performance and loading times on all types of mobile devices and network conditions.

Videos that have a resolution higher than 1080p might not work on iOS devices due to browser limitations. If your video doesn't play on certain devices, make sure that the file is not too large or try scaling it to 720p.

You can use a free third-party solution to scale and optimize videos without a significant quality loss: https://www.videosmaller.com/

Related Topics:

Dashboard Overview

Get started with templates, manage your experiences, connect domains and more

Editor Overview

Learn about the main elements of the editor and the functionality that they provide

Types of Experiences

Find out the types of augmented reality experiences you can create with MyWebAR

Connecting a Domain

Use a custom domain to personalize the link of your webAR experience

Embedding AR Into Apps and Websites

Embed your AR experiences into existing webpages or native apps

Branded and White-Label Experiences

Learn how to use custom branding to create white-label AR experiences